PRIVACY POLICY

Last updated July 18, 2025

This Privacy Notice for reservemateplugin.com (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our ReserveMate Plugin services (“Services”), including when you:

Use our ReserveMate Plugin on third-party websites
Visit our website at https://www.reservemateplugin.com
Contact us for support or information about our plugin services
Integrate our plugin into your website or application
Connect your Google Calendar to our plugin

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@reservemateplugin.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you use our ReserveMate Plugin, we may process personal information depending on how you interact with the plugin, including reservation data, contact information, Google Calendar data, and usage analytics. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We may collect information from website owners who integrate our plugin, from users who make reservations through the plugin, and from Google Calendar when you connect your calendar. Learn more about information sources.

How do we process your information? We process your information to provide reservation services, manage bookings, communicate with you, sync with Google Calendar, and improve our plugin functionality. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information with website owners who use our plugin, service providers, Google APIs, and in specific legal situations. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information, including encryption of Google OAuth tokens. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information, including the right to revoke Google Calendar authorization. Learn more about your privacy rights.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us when using our ReserveMate Plugin.

We collect personal information that you voluntarily provide to us when you:

Make a reservation through our plugin
Contact us for support regarding the plugin
Sign up for plugin services as a website owner
Provide feedback about our plugin
Connect your Google Calendar to our plugin

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with our plugin and may include:

Reservation Information: Names, contact details, reservation dates/times, party size, special requests
Contact Information: Email addresses, phone numbers
Website Owner Information: Business details, website URLs, integration preferences
Communication Data: Support requests, feedback, correspondence

Google Calendar Data

When you connect your Google Calendar to ReserveMate, we access and process the following information:

What We Access:

Your Google Calendar events and schedules
Calendar metadata (calendar names, IDs, time zones)
Your primary Google Calendar information
Calendar availability and booking slots

Authentication Data:

Google OAuth access tokens (encrypted and stored securely)
Google OAuth refresh tokens (encrypted and stored securely)
Token expiration information
Google user profile information necessary for authentication

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and plugin usage data — is collected automatically when you use our ReserveMate Plugin.

We automatically collect certain information when you use our plugin, including:

Plugin Usage Data: How the plugin is used, reservation patterns, error logs
Technical Information: IP addresses, browser type, device information, referring website
Performance Data: Plugin loading times, functionality usage, integration status
WordPress Site Data: WordPress site URL and domain, plugin configuration settings

Information Sources

We collect information from:

End Users: Individuals making reservations through our plugin
Website Owners: Businesses and individuals who integrate our plugin
Third-Party Platforms: Where our plugin is hosted or integrated
Google APIs: Calendar data and authentication information when you connect Google Calendar

Sensitive Information. We do not process sensitive information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide reservation services, manage bookings, communicate with you, sync with Google Calendar, and improve our plugin functionality.

We process your personal information for a variety of reasons, including:

To provide reservation services: Process bookings, manage availability, send confirmations
To facilitate plugin functionality: Enable reservation features on third-party websites
To provide Google Calendar integration: Display calendar availability, create and manage bookings, sync reservation data with Google Calendar
To authenticate with Google: Facilitate secure OAuth authentication, manage token refresh operations, handle token revocation
To communicate with users: Send booking confirmations, reminders, and important updates
To provide customer support: Respond to inquiries and resolve technical issues
To improve our plugin: Analyze usage patterns and enhance functionality
To ensure security: Monitor for fraudulent activity and maintain plugin security
To comply with legal obligations: Meet regulatory requirements and legal standards

Data Processing Compliance

Limited Use: We only use Google user data for the specific purposes disclosed in this policy
User-Facing Features: All data usage is for prominent, user-facing features in the ReserveMate plugin
No Secondary Use: We do not use your Google Calendar data for any purposes other than providing the plugin functionality

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

If you are located in the EU or UK:

We may rely on the following legal bases:

Consent: When you provide permission for specific processing activities, including connecting your Google Calendar
Performance of a Contract: To fulfill our service obligations for reservation processing and calendar integration
Legitimate Interests: To improve our plugin, provide customer support, and ensure security
Legal Obligations: To comply with applicable laws and regulations

If you are located in Canada:

We may process your information with your express or implied consent, or in exceptional cases as permitted by applicable law.

For users in the European Union, you have the right to withdraw consent at any time by revoking Google Calendar authorization through the plugin settings.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information with website owners who use our plugin, service providers, Google APIs, and in specific legal situations.

We may share personal information with:

Website Owners: Reservation data is shared with the website/business where the reservation was made to fulfill the booking service.

Service Providers: Third-party vendors who help us provide our plugin services, including:

Cloud hosting providers
Analytics services
Email communication services

Google APIs: To communicate with Google Calendar API as necessary for plugin functionality when you have connected your Google Calendar.

Legal Requirements: When required by law, legal process, or to protect our rights and the rights of others.

Business Transfers: In connection with any merger, sale of assets, or acquisition of our business.

No Data Sale

We do not sell, rent, or trade your personal information or Google Calendar data to third parties.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and similar tracking technologies to collect and store information about plugin usage.

We may use tracking technologies to:

Maintain plugin functionality
Analyze plugin performance
Improve user experience
Provide analytics to website owners
Facilitate Google Calendar authentication

Users can control cookie preferences through their browser settings or the website’s cookie management tools.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice.

We retain personal information:

Reservation Data: As long as necessary to provide services and meet legal obligations
Support Communications: For reasonable periods to provide ongoing support
Analytics Data: In aggregated, anonymized form for service improvement
Google Calendar Data: Your calendar data is processed in real-time and not permanently stored on our servers
Authentication Tokens: Access tokens are retained until you revoke authorization or they expire; refresh tokens are kept to maintain seamless integration

When you disconnect Google Calendar, all tokens are immediately deleted. When no longer needed, we will delete or anonymize personal information in accordance with our data retention policies.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through appropriate technical and organizational security measures.

We implement security measures including:

Data encryption in transit and at rest
Secure token storage: All Google OAuth tokens are encrypted using industry-standard encryption before storage
Access controls and authentication
Regular security monitoring and updates
Secure hosting infrastructure
HTTPS connections: We use secure HTTPS connections for all communications

However, no electronic transmission or storage can be guaranteed to be 100% secure.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take reasonable measures to promptly delete it. If you become aware of any data we may have collected from children under 18, please contact us at support@reservemateplugin.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have certain rights regarding your personal information.

Your rights may include:

Access to your personal information
Correction of inaccurate information
Deletion of your personal information
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent

Google Calendar Specific Rights

You have the right to:

View what Google Calendar data the plugin accesses
Revoke Google Calendar authorization at any time
Delete your plugin settings and data
Request information about how your data is processed

Revoking Google Calendar Access

You can revoke Google Calendar access:

Through the ReserveMate plugin settings in your WordPress admin
By visiting your Google Account settings and removing ReserveMate permissions
By contacting us directly

Data Deletion

When you revoke access or uninstall the plugin:

All stored authentication tokens are immediately deleted
Your Google Calendar data is no longer accessible to the plugin
Plugin settings and configurations are removed from your WordPress site

To exercise these rights, contact us at support@reservemateplugin.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers include a Do-Not-Track (DNT) feature. We do not currently respond to DNT signals, as no uniform technology standard has been finalized. If a standard is adopted that we must follow, we will inform you in a revised version of this Privacy Notice.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a US resident, you may have specific rights regarding your personal information under applicable state laws.

US residents may have rights including:

Right to know about personal information processing
Right to access personal information
Right to correct inaccuracies
Right to delete personal information
Right to opt-out of certain processing activities

12. GOOGLE CALENDAR INTEGRATION AND COMPLIANCE

Google API Services User Data Policy Compliance

This plugin complies with Google’s API Services User Data Policy, including the Limited Use requirements:

Limited Use Compliance:

We only request the minimum necessary permissions for calendar integration
Data is used solely for user-facing features in the plugin interface
No data is used for serving advertisements
No data is shared with third parties except as disclosed in this policy

Transparency:

This privacy policy fully discloses how we interact with your Google user data
We provide clear information about data access and usage
Users are informed before any data collection begins

Authentication Server

We operate an authentication server (auth.reservemateplugin.com) that:

Facilitates secure OAuth authentication with Google
Temporarily stores authentication tokens during the OAuth flow
Manages token refresh operations
Handles token revocation when you disconnect

Third-Party Service Notice

Google Calendar is a third-party service provided by Google LLC. Your use of Google Calendar through our Plugin is subject to Google’s Terms of Service and Privacy Policy. Google may access your data in accordance with their own privacy policies and terms of service when you use Google Calendar.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Last updated” date. We may notify you of material changes by:

Posting the updated policy on our website
Sending an email notification (if you have provided your email)
Displaying a notice in the plugin interface

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@reservemateplugin.com.

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to, correct, or delete the personal information we collect from you. To make such a request, please contact us at support@reservemateplugin.com or visit https://www.reservemateplugin.com.